VAN HARVEY customer service

Customer Service

Have a question about shipping, returns, payment, warranty, or our retail portal? Find all the answers in one place on this page.

Shipping

We ship all orders with trusted carriers including PostNL and DPD. Once your order has been dispatched, you'll automatically receive a Track & Trace link via email, so you can follow your package every step of the way.

Shipping times vary depending on your location. Orders within the EU typically arrive within 2-5 business days.

Haven't received your Track & Trace? First, check your spam folder. If it's not there, feel free to send us a message via the contact form or reply to your order confirmation.

Package delivery

Returns

At VAN HARVEY, we want you to be 100% satisfied with your purchase. That's why you can return your order free of charge within 30 days of receipt.

Requesting a return is simple: just send an email to returns@vanharvey.com. You don't need to provide a reason for your return.

Of course, feedback helps us improve. If you'd like to share a reason (such as fit, size, color, or expectations), we'd greatly appreciate it — but it's never required.

Simple & free

30-day return policy

Email returns@vanharvey.com and we'll take care of the rest.

Payment Methods

At VAN HARVEY, you pay securely through our Payment Service Provider Pay.nl. We support a wide range of payment methods, so you can always pay the way you prefer.

We accept:

  • iDEAL
  • Credit cards (Visa, Mastercard, etc.)
  • Apple Pay
  • Google Pay
  • PayPal
  • Klarna (buy now, pay later)

All payments are encrypted and processed securely via Pay.nl. Your payment details are never stored by us.

Payment method

Warranty

We believe in the strength and quality of our fabrics. That's why we offer a "no holes guarantee" on all our boxer shorts and shirts.

If a hole develops in your boxer shorts or shirt within 1 year of purchase under normal use, we'll replace it free of charge with a new one.

Our sustainable clothing is designed to be stronger than most conventional alternatives. This guarantee is our way of backing that up.

To claim your warranty, simply contact us with your order number and a photo of the product, and we'll help you out right away.

Durable and strong boxer shorts with no holes guarantee

Retail & B2B Portal

For our retail and B2B partners, we've developed a dedicated retail portal. Here you'll find:

  • Wholesale prices and terms
  • Real-time stock information
  • Current collections and product information
  • Marketing and visual assets

Don't have login credentials yet? Send an email to b2b@vanharvey.com and we'll get you started as soon as possible.

Retail and B2B partnership