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Have a question about shipping, returns, payment, warranty, or our retail portal? Find all the answers in one place on this page.
We ship all orders with trusted carriers including PostNL and DPD. Once your order has been dispatched, you'll automatically receive a Track & Trace link via email, so you can follow your package every step of the way.
Shipping times vary depending on your location. Orders within the EU typically arrive within 2-5 business days.
Haven't received your Track & Trace? First, check your spam folder. If it's not there, feel free to send us a message via the contact form or reply to your order confirmation.
At VAN HARVEY, we want you to be 100% satisfied with your purchase. That's why you can return your order free of charge within 30 days of receipt.
Requesting a return is simple: just send an email to returns@vanharvey.com. You don't need to provide a reason for your return.
Of course, feedback helps us improve. If you'd like to share a reason (such as fit, size, color, or expectations), we'd greatly appreciate it — but it's never required.
Simple & free
30-day return policy
Email returns@vanharvey.com and we'll take care of the rest.
At VAN HARVEY, you pay securely through our Payment Service Provider Pay.nl. We support a wide range of payment methods, so you can always pay the way you prefer.
We accept:
All payments are encrypted and processed securely via Pay.nl. Your payment details are never stored by us.
We believe in the strength and quality of our fabrics. That's why we offer a "no holes guarantee" on all our boxer shorts and shirts.
If a hole develops in your boxer shorts or shirt within 1 year of purchase under normal use, we'll replace it free of charge with a new one.
Our sustainable clothing is designed to be stronger than most conventional alternatives. This guarantee is our way of backing that up.
To claim your warranty, simply contact us with your order number and a photo of the product, and we'll help you out right away.
For our retail and B2B partners, we've developed a dedicated retail portal. Here you'll find:
Don't have login credentials yet? Send an email to b2b@vanharvey.com and we'll get you started as soon as possible.